Return & Refund Policy

Last Updated: June 2026

At Hatoria, we are committed to providing carefully selected fashion accessories and headwear designed to combine comfort, style, and everyday functionality. Customer satisfaction is important to us, and we strive to ensure a smooth shopping experience from purchase to delivery.

By placing an order through Hatoria.store, you agree to the terms outlined in this Return & Refund Policy.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and unworn.

• Be in its original condition.

• Include all original tags, packaging, and accessories.

• Be free from odors, stains, damage, or signs of use.

• Be returned within 30 days after delivery.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including but not limited to:

• Products showing signs of wear.

• Damaged products caused by misuse.

• Customized or personalized items.

• Clearance or final-sale items.

• Gift cards.

Return Request Process

To initiate a return, please contact:

Email: support@Hatoria.store

Please include:

• Full name

• Order number

• Reason for return

• Photos if applicable

Our support team will review your request and provide return instructions.

Damaged or Incorrect Items

If you receive:

• A defective item

• A damaged item

• An incorrect item

Please contact us within 7 days of delivery.

We may request photographs for verification purposes.

Upon approval, we may offer:

• A replacement

• A partial refund

• A full refund

depending on the circumstances.

Refunds

Once your return is received and inspected, we will notify you regarding approval status.

Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your payment provider and financial institution.

Most refunds appear within 5–10 business days.

Shipping charges are generally non-refundable unless the error was caused by Hatoria.

Exchanges

We currently do not offer direct exchanges.

Customers wishing to exchange an item should return the original item and place a new order.

Order Cancellation

Orders may be canceled within 12 hours after purchase.

Once processing or fulfillment has begun, cancellation requests may no longer be possible.

Chargebacks

Customers are encouraged to contact our support team before initiating a chargeback.

Unauthorized chargebacks may delay future purchases and require additional verification.

Contact

Hatoria

7420 Place Martin, Québec City, QC G1H 6J4, Canada

Email: support@Hatoria.store

Phone: (800) 387-6508